Simulation model to run scenarios on staffing/operations readiness for a call center
Call center statistics analysis.
Cisco CTI & Finesse Toolkit for keeping agent downtime to a minimum. Download under Releases
ARIMA time series model with end-to-end mlops using Google Cloud Platform (GCP).
Project Manager And Solution Architect for UCaaS Mobile App Web Dashboard Magento, Magento Mobile app and PWA
PHP Web based Contact Center for UA e-commerce businesses based on Asterisk with live connections to Ukrainian local Distributors to monitor in-stock items
Call-Center dashboard
Overview of the analysis
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