I am unable to assign users or groups to tickets in GLPI

[iambatima]

I am unable to assign users or groups to tickets in GLPI. After the latest update, the assignment functionality does not work, and I receive an error message saying 'Results could not be loaded.' No user, including administrators, is able to assign tickets. I have checked permissions, cleared cache, reviewed logs, and tested with different users, but the issue persists. Has anyone experienced this problem or found a solution?

Screenshots

GLPI 10.0.18
mariadb Ver 15.1 Distrib 10.11.11-MariaDB
PHP 8.2.28
nginx/1.22.1

Instruções de instalação e configuração

GLPI 10.0.18 ( => /var/www/html/glpi)
Installation mode: TARBALL
Current language:pt_BR

Server

 

Operating system: Linux S3A71024D1 6.1.0-35-amd64 #​1 SMP PREEMPT_DYNAMIC Debian 6.1.137-1 (2025-05-07) x86_64

PHP 8.2.28 fpm-fcgi (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bz2, calendar, cgi-fcgi, ctype, curl, date,

dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre,

pdo_mysql, posix, random, readline, session, shmop, soap, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml,

xmlreader, xmlwriter, xsl, zip, zlib)

Setup: max_execution_time="180" memory_limit="4096M" post_max_size="15M" safe_mode="" session.save_handler="files"

upload_max_filesize="15M" disable_functions=""

Software: nginx/1.22.1

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36

Server Software: Debian 12

Server Version: 10.11.11-MariaDB-0+deb12u1-log

Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION

Parameters: sueq@localhost/glpi

Host info: Localhost via UNIX socket

PHP version (8.2.28) is supported.

Sessions configuration is OK.

Allocated memory is sufficient.

mysqli extension is installed.

Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.

curl extension is installed.

gd extension is installed.

intl extension is installed.

zlib extension is installed.

The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.

Database engine version (10.11.11) is supported.

No files from previous GLPI version detected.

The log file has been created successfully.

Write access to /var/lib/glpi/_cache has been validated.

Write access to /var/lib/glpi/_cron has been validated.

Write access to /var/lib/glpi has been validated.

Write access to /var/lib/glpi/_dumps has been validated.

Write access to /var/lib/glpi/_graphs has been validated.

Write access to /var/lib/glpi/_lock has been validated.

Write access to /var/lib/glpi/_pictures has been validated.

Write access to /var/lib/glpi/_plugins has been validated.

Write access to /var/lib/glpi/_rss has been validated.

Write access to /var/lib/glpi/_sessions has been validated.

Write access to /var/lib/glpi/_tmp has been validated.

Write access to /var/lib/glpi/_uploads has been validated.
Web server root directory configuration seems safe.

Sessions configuration is secured.

OS and PHP are relying on 64 bits integers.

exif extension is installed.

ldap extension is installed.

openssl extension is installed.

Following extensions are installed: bz2, Phar, zip.

Zend OPcache extension is installed.

Following extensions are installed: ctype, iconv, mbstring, sodium.

Write access to /var/www/html/glpi/marketplace has been validated.

Timezones seems loaded in database.

GLPI constants

 

GLPI_ROOT: "/var/www/html/glpi"

GLPI_CONFIG_DIR: "/etc/glpi/"

GLPI_VAR_DIR: "/var/lib/glpi"

GLPI_LOG_DIR: "/var/log/glpi"

GLPI_MARKETPLACE_DIR: "/var/www/html/glpi/marketplace"

GLPI_USE_CSRF_CHECK: "1"

GLPI_CSRF_EXPIRES: "7200"

GLPI_CSRF_MAX_TOKENS: "100"

GLPI_USE_IDOR_CHECK: "1"

GLPI_IDOR_EXPIRES: "7200"

GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false

GLPI_SERVERSIDE_URL_ALLOWLIST: ["#^http://[^@:]+(:80)?(/.)?$#","#^https://[^@:]+(:443)?(/.)?$#","#^feed://[^@:]+(/.)?$#"]

GLPI_DISALLOWED_UPLOADS_PATTERN: "/\.(php\d|phar)$/i"

GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"

GLPI_INSTALL_MODE: "TARBALL"

GLPI_NETWORK_MAIL: "glpi@teclib.com"

GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"

GLPI_MARKETPLACE_ALLOW_OVERRIDE: true

GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true

GLPI_USER_AGENT_EXTRA_COMMENTS: ""

GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"

GLPI_AJAX_DASHBOARD: "1"

GLPI_CALDAV_IMPORT_STATE: 0

GLPI_DEMO_MODE: "0"

GLPI_CENTRAL_WARNINGS: "1"

GLPI_TEXT_MAXSIZE: "4000"

GLPI_DOC_DIR: "/var/lib/glpi"

GLPI_CACHE_DIR: "/var/lib/glpi/_cache"

GLPI_CRON_DIR: "/var/lib/glpi/_cron"

GLPI_DUMP_DIR: "/var/lib/glpi/_dumps"

GLPI_GRAPH_DIR: "/var/lib/glpi/_graphs"

GLPI_LOCAL_I18N_DIR: "/var/lib/glpi/_locales"

GLPI_LOCK_DIR: "/var/lib/glpi/_lock"

GLPI_PICTURE_DIR: "/var/lib/glpi/_pictures"

GLPI_PLUGIN_DOC_DIR: "/var/lib/glpi/_plugins"

GLPI_RSS_DIR: "/var/lib/glpi/_rss"

GLPI_SESSION_DIR: "/var/lib/glpi/_sessions"

GLPI_TMP_DIR: "/var/lib/glpi/_tmp"

GLPI_UPLOAD_DIR: "/var/lib/glpi/_uploads"

GLPI_INVENTORY_DIR: "/var/lib/glpi/_inventories"

GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"

GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"

GLPI_I18N_DIR: "/var/www/html/glpi/locales"

GLPI_VERSION: "10.0.18"

GLPI_SCHEMA_VERSION: "10.0.18@d64066799f068b16ee973b377bdd13f984fe062a"

GLPI_MARKETPLACE_PRERELEASES: false

GLPI_MIN_PHP: "7.4.0"

GLPI_MAX_PHP: "8.4.0"

GLPI_YEAR: "2025"

Libraries

 

htmlawed/htmlawed version 1.2.14 in (/var/www/html/glpi/vendor/htmlawed/htmlawed)

phpmailer/phpmailer version 6.8.0 in (/var/www/html/glpi/vendor/phpmailer/phpmailer/src)

simplepie/simplepie version 1.5.8 in (/var/www/html/glpi/vendor/simplepie/simplepie/library)

tecnickcom/tcpdf version 6.7.8 in (/var/www/html/glpi/marketplace/pdf/vendor/tecnickcom/tcpdf)

michelf/php-markdown in (/var/www/html/glpi/vendor/michelf/php-markdown/Michelf)

true/punycode in (/var/www/html/glpi/vendor/true/punycode/src)

iamcal/lib_autolink in (/var/www/html/glpi/vendor/iamcal/lib_autolink)

sabre/dav in (/var/www/html/glpi/vendor/sabre/dav/lib/DAV)

sabre/http in (/var/www/html/glpi/vendor/sabre/http/lib)

sabre/uri in (/var/www/html/glpi/vendor/sabre/uri/lib)

sabre/vobject in (/var/www/html/glpi/vendor/sabre/vobject/lib)

laminas/laminas-i18n in (/var/www/html/glpi/vendor/laminas/laminas-i18n/src)

laminas/laminas-servicemanager in (/var/www/html/glpi/vendor/laminas/laminas-servicemanager/src)

monolog/monolog in (/var/www/html/glpi/vendor/monolog/monolog/src/Monolog)

sebastian/diff in (/var/www/html/glpi/vendor/sebastian/diff/src)

donatj/phpuseragentparser in (/var/www/html/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)

elvanto/litemoji in (/var/www/html/glpi/vendor/elvanto/litemoji/src)

symfony/console in (/var/www/html/glpi/vendor/symfony/console)

scssphp/scssphp in (/var/www/html/glpi/vendor/scssphp/scssphp/src)

laminas/laminas-mail in (/var/www/html/glpi/vendor/laminas/laminas-mail/src/Protocol)

laminas/laminas-mime in (/var/www/html/glpi/vendor/laminas/laminas-mime/src)

rlanvin/php-rrule in (/var/www/html/glpi/vendor/rlanvin/php-rrule/src)

ramsey/uuid in (/var/www/html/glpi/vendor/ramsey/uuid/src)

psr/log in (/var/www/html/glpi/vendor/psr/log/Psr/Log)

psr/simple-cache in (/var/www/html/glpi/vendor/psr/simple-cache/src)

psr/cache in (/var/www/html/glpi/vendor/psr/cache/src)

league/csv in (/var/www/html/glpi/vendor/league/csv/src)

mexitek/phpcolors in (/var/www/html/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)

guzzlehttp/guzzle in (/var/www/html/glpi/vendor/guzzlehttp/guzzle/src)

guzzlehttp/psr7 in (/var/www/html/glpi/vendor/guzzlehttp/psr7/src)

glpi-project/inventory_format in (/var/www/html/glpi/vendor/glpi-project/inventory_format/lib/php)

wapmorgan/unified-archive in (/var/www/html/glpi/vendor/wapmorgan/unified-archive/src)

paragonie/sodium_compat in (/var/www/html/glpi/vendor/paragonie/sodium_compat/src)

symfony/cache in (/var/www/html/glpi/vendor/symfony/cache)

html2text/html2text in (/var/www/html/glpi/vendor/html2text/html2text/src)

symfony/css-selector in (/var/www/html/glpi/vendor/symfony/css-selector)

symfony/dom-crawler in (/var/www/html/glpi/vendor/symfony/dom-crawler)

twig/twig in (/var/www/html/glpi/vendor/twig/twig/src)

twig/string-extra in (/var/www/html/glpi/vendor/twig/string-extra)

symfony/polyfill-ctype not found

symfony/polyfill-iconv not found

symfony/polyfill-mbstring not found

symfony/polyfill-php80 not found

symfony/polyfill-php81 not found

symfony/polyfill-php82 in (/var/www/html/glpi/vendor/symfony/polyfill-php82)

league/oauth2-client in (/var/www/html/glpi/vendor/league/oauth2-client/src/Provider)

league/oauth2-google in (/var/www/html/glpi/vendor/league/oauth2-google/src/Provider)

thenetworg/oauth2-azure in (/var/www/html/glpi/vendor/thenetworg/oauth2-azure/src/Provider)

phpCas version 1.6.0 in (/usr/share/php/CAS/source)

LDAP directories

 

Server: 'xxxxxxxxxx', Port: 'xxxxx', BaseDN: 'xxxxxxxxxxxxxx', Connection filter:

'(&(objectCategory=person)(objectClass=user)(!(userAccountControl:1.2.840.113556.1.4.803:=2))(memberOf=CN=Sefaz-1,OU=Grupos,OU=E-MAIL,OU=GRUPOS_RECURSOS,DC=NET,DC=SEFAZ,DC=ES,DC=GOV,DC=BR))',

RootDN: 'sefaz\userservice', Use TLS: none

SQL replicas

 

Not active

Notifications

 

Way of sending emails: SMTP (anonymous@192.168.255.131)

Plugins list

 

fields               Name: Campos adicionais              Version: 1.21.21    State: Enabled

Install Method: Marketplace

behaviors            Name: Comportamentos                 Version: 2.7.5      State: Enabled

Install Method: Marketplace

escalade             Name: Escalonamento                  Version: 2.9.13     State: Enabled

Install Method: Marketplace

formcreator          Name: Form Creator                   Version: 2.13.10    State: Enabled

Install Method: Marketplace

gappessentials       Name: Gapp Essentials                Version: 2.3.0      State: Installed / not activated

Install Method: Marketplace

tag                  Name: Gerenciamento de Etiquetas     Version: 2.12.2     State: Enabled

Install Method: Marketplace

genericobject        Name: Gerenciamento de objetos       Version: 2.14.14    State: Enabled

Install Method: Marketplace

glpiinventory        Name: GLPI Inventory                 Version: 1.5.3      State: Enabled

Install Method: Marketplace

datainjection        Name: Importação de dados            Version: 2.14.1     State: Enabled

Install Method: Marketplace

pdf                  Name: Imprimir em PDF                Version: 4.0.1      State: Enabled

Install Method: Marketplace

mreporting           Name: Mais Relatórios                Version: 1.8.7      State: Enabled

Install Method: Marketplace

consumables          Name: Pedidos de consumíveis         Version: 2.0.1      State: Enabled

Install Method: Marketplace

roundrobin           Name: Round Robin                    Version: 1.0.9      State: Installed / not activated

Install Method: Marketplace

smartassign          Name: Smart Assign                   Version: 2.2.0      State: Enabled

Install Method: Manual

sql-errors.log.20250522 (1).txt

[btry]

Hi,

You will find a backtrace in php-errors.log.Please share it here. Also, this error looks weird and I'm suspecting that the file CommonGLPI.php is patched with a bad patch. isNewItem is a method, not a property

[iambatima]

php-errors.log.20250528.txt

[iambatima]

The issue occurs even in a clean installation of GLPI, without any plugins

[iambatima]

glpiphplog.WARNING: *** PHP User Warning (512): IDOR token cannot be generated with empty criteria. in /var/www/html/glpi/src/Session.php at line 1707
Backtrace :
src/Session.php:1707 trigger_error()
...tes/81/8194c49ea7065b54278fcadeb8560037.php:428 Session::getNewIDORToken()
vendor/twig/twig/src/Template.php:360 __TwigTemplate_d6e35c6b3fb25bdb1d2ebf75e5f8ec35->doDisplay()
vendor/twig/twig/src/Template.php:335 Twig\Template->yield()
vendor/twig/twig/src/TemplateWrapper.php:38 Twig\Template->render()
.../twig/twig/src/Extension/CoreExtension.php:1435 Twig\TemplateWrapper->render()
...tes/07/0700f7f56c5bca0fddeb3eaf2f83c39f.php:130 Twig\Extension\CoreExtension::include()
.../twig/twig/src/Extension/CoreExtension.php:1926 __TwigTemplate_dde5f61e8e384cd90a33d13e073ef131->{closure}()
...tes/07/0700f7f56c5bca0fddeb3eaf2f83c39f.php:127 Twig\Extension\CoreExtension::captureOutput()
vendor/twig/twig/src/Template.php:360 __TwigTemplate_dde5f61e8e384cd90a33d13e073ef131->doDisplay()
vendor/twig/twig/src/Template.php:335 Twig\Template->yield()
vendor/twig/twig/src/TemplateWrapper.php:38 Twig\Template->render()
.../twig/twig/src/Extension/CoreExtension.php:1435 Twig\TemplateWrapper->render()
...tes/80/8058e0ccfe8fefb01ad37da6ffd87e99.php:418 Twig\Extension\CoreExtension::include()
vendor/twig/twig/src/Template.php:360 __TwigTemplate_dee18768d57d04f251707bfb55816d24->doDisplay()
vendor/twig/twig/src/Template.php:335 Twig\Template->yield()
vendor/twig/twig/src/TemplateWrapper.php:38 Twig\Template->render()
.../twig/twig/src/Extension/CoreExtension.php:1435 Twig\TemplateWrapper->render()
...tes/12/121506e6c1523671e106dcdd61bd63bf.php:153 Twig\Extension\CoreExtension::include()
vendor/twig/twig/src/Template.php:360 __TwigTemplate_5521b86ea558162a169fac5d3034f7b9->doDisplay()
vendor/twig/twig/src/Template.php:327 Twig\Template->yield()
vendor/twig/twig/src/TemplateWrapper.php:45 Twig\Template->display()
src/Application/View/TemplateRenderer.php:184 Twig\TemplateWrapper->display()
src/Ticket.php:4470 Glpi\Application\View\TemplateRenderer->display()
src/CommonGLPI.php:680 Ticket->showForm()
ajax/common.tabs.php:120 CommonGLPI::displayStandardTab()
public/index.php:82        require()

[iambatima]

We are experiencing this issue with the form. We have already cleared the cache, but the problem persists.

This is our main issue today. The 'is new item' problem has been resolved.

[btry]

Hi

I don't find any evidence that the issue is related to the plugin. It lloks like the ticket you gave as an example of failure is a recurrent ticket generated by GLPI. The backtraces don't show any code of Formcreator. Can you point me how Formcreator is related to this issue ?