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Issues.md

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Report an issue

If you have any problems with web-resources availability while using BLD service, feel free to report an issue using the following template:

1. Short issue description

2. Time of issue with timezone:

e.g. 20.11.2021 15:44 GMT+3

3. Ensure what the resource work without BLD

Perform these steps to check:

  1. Disable BLD
  2. Clear browser cache / reload page with Shift+F5 or Ctrl+Shift+R
  3. Restart browser / reboot device
  4. Check the resource again: is it available?
  5. Enable BLD
  6. Check if the issue persist

4. Steps to reproduce

1. Open example.com / Run some app
2. Navigate to ...
3. ...
4. ...
5. No expected page block ... / Got 404 / Media doesn't play

5. Device on which the issue occured

  • Device: e.g. Desktop, LG Smart TV, iPhone 10, Xiaomi A3
  • OS version: e.g. Windows 10 21h1 build 19043, Ubuntu 20.04, Android 10, Custom firmware (with details)
  • Browser version: e.g Firefox 94.0.1, Chrome 96.0.4664.45
  • Apps affected (if any): e.g. YouTube, Instagram

6. Details on how BLD is set up

  • BLD service address used
  • Configuration type:
    • on device (system-wide configuration)
    • in a browser
    • on a network router
  • Protocol:
    • DoH (DNS over HTTPS)
    • DoT (DNS over TLS)

7. Screenshots

8. Additional context that may help to investigate the issue